Privacy & Cancellation Policy
How we protect your information and what to expect if you need to reschedule.
Cancellation Policy
We understand plans change. Here is exactly how cancellations and refunds work:
- 124+ hours notice
Cancel at least a day before your appointment — no charge, full flexibility.
- 2Less than 24 hours, more than 1 hour
A 25% cancellation fee applies to cover reserved crew time.
- 3Less than 1 hour before arrival
A 50% cancellation fee applies because the team is already en route.
- 4At the door / no-show
100% of the scheduled service fee is non-refundable.
Privacy Policy
Prime Cleaning MO LLC ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you request a quote or contact us, we may collect your name, phone number, email address, property address, and service preferences. We collect only what is needed to provide an accurate quote and deliver your cleaning service.
How We Use Your Information
- To respond to quote requests and schedule services
- To communicate appointment details and confirmations
- To send service reminders or follow-up satisfaction messages
- To improve our services based on feedback
We do not sell, rent, or share your personal information with third parties for marketing purposes.
SMS Consent
By providing your phone number and opting in, you consent to receive informational and marketing text messages from Prime Cleaning. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP or CANCEL to opt out. Mobile opt-in information and consent are never shared with third parties for marketing purposes. No mobile information will be sold or shared for promotional purposes.
SMS / Text Message Communications
When you opt in to receive text messages from Prime Cleaning MO LLC, we send appointment confirmations, service reminders, follow-up messages, and responses to your inquiries from (314) 274-6907. Message frequency varies based on your service requests. Message and data rates may apply. Consent is not a condition of purchase.
Opt out: You may opt out of SMS communications at any time by replying STOP to any message from (314) 274-6907, or by texting UNSUBSCRIBE to opt out. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us.
Help: For help with our messaging program, reply HELP to any message from (314) 274-6907, call us at (314) 274-6907, or email info@primecleaningmo.com.
SMS data is never shared. We do not transfer, share, sell, rent, or disclose consumer SMS registration data, mobile phone numbers, or consent records to any third parties or affiliates for marketing or promotional purposes under any circumstances, even with user consent, except as required by law. This no-sharing commitment applies specifically to SMS opt-in data and overrides any other information-sharing language elsewhere in this policy.
Security safeguards. We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, use, alteration, or disclosure of your SMS registration data, phone number, consent records, and other personal information.
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
Questions. If you have questions about this Privacy Policy or our messaging practices, contact us at info@primecleaningmo.com or (314) 274-6907.
Messaging Terms and Conditions
By opting in, you agree to receive SMS messages from Prime Cleaning MO LLC, including appointment confirmations, service reminders, and follow-up messages. Message frequency varies based on your service activity. Message and data rates may apply. To opt out of SMS messages, reply STOP to (314) 274-6907. For help, reply HELP to (314) 274-6907 or contact info@primecleaningmo.com.
- The messaging program consists of conversational and transactional messaging to answer questions, provide support, send appointment confirmations, service reminders, and follow-up communications related to your cleaning service.
- You can cancel the SMS service at any time. Just text STOP to (314) 274-6907. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will resume sending SMS messages.
- If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at info@primecleaningmo.com or (314) 274-6907.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your service activity. If you have questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document.
Data Security
We use industry-standard measures to protect your data. Information is stored securely and access is limited to authorized team members who need it to perform their jobs.
Cookies & Analytics
Our website may use basic analytics and cookies to understand visitor behavior and improve the experience. You can disable cookies in your browser settings at any time.
Third-Party Services
We may use trusted third-party tools for email delivery and scheduling. These providers are bound by their own privacy policies and do not use your data for their own marketing.
Your Rights
You may request to view, update, or delete your personal information at any time. To make a request, contact us using the information below.
Policy Updates
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this policy or your data, reach out anytime: