Privacy & Cancellation Policy

Prime Cleaning MO LLC ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you request a quote or contact us, we may collect your name, phone number, email address, property address, and service preferences. We collect only what is needed to provide an accurate quote and deliver your cleaning service.

How We Use Your Information

• To respond to quote requests and schedule services
• To communicate appointment details and confirmations
• To send service reminders or follow-up satisfaction messages
• To improve our services based on feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS / Text Message Communications

When you opt in to receive text messages from Prime Cleaning MO LLC, we send appointment confirmations, service reminders, follow-up messages, and responses to your inquiries from (314) 274-6907. Message frequency varies based on your service requests. Message and data rates may apply. Consent is not a condition of purchase.

Opt out: You may opt out of SMS communications at any time by replying STOP to any message from (314) 274-6907, or by texting UNSUBSCRIBE to opt out. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us.

Help: For help with our messaging program, reply HELP to any message from (314) 274-6907, call us at (314) 274-6907, or email info@primecleaningmo.com.

SMS data is never shared. We do not transfer, share, sell, rent, or disclose consumer SMS registration data, mobile phone numbers, or consent records to any third parties or affiliates for marketing or promotional purposes under any circumstances, even with user consent, except as required by law. This no-sharing commitment applies specifically to SMS opt-in data and overrides any other information-sharing language elsewhere in this policy.

Security safeguards. We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, use, alteration, or disclosure of your SMS registration data, phone number, consent records, and other personal information.

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.

Questions. If you have questions about this Privacy Policy or our messaging practices, contact us at info@primecleaningmo.com or (314) 274-6907.

Messaging Terms and Conditions

By opting in, you agree to receive SMS messages from Prime Cleaning MO LLC, including appointment confirmations, service reminders, and follow-up messages. Message frequency varies based on your service activity. Message and data rates may apply. To opt out of SMS messages, reply STOP to (314) 274-6907. For help, reply HELP to (314) 274-6907 or contact info@primecleaningmo.com.

1. The messaging program consists of conversational and transactional messaging to answer questions, provide support, send appointment confirmations, service reminders, and follow-up communications related to your cleaning service.
2. You can cancel the SMS service at any time. Just text STOP to (314) 274-6907. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will resume sending SMS messages.
3. If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us directly at info@primecleaningmo.com or (314) 274-6907.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your service activity. If you have questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document.

Data Security

We use industry-standard measures to protect your data. Information is stored securely and access is limited to authorized team members who need it to perform their jobs.

Cookies & Tracking

Our website uses cookies and similar technologies to understand visitor behavior and improve the experience. We also use the Meta (Facebook) Pixel, which places a cookie and sends limited event data (such as page views and quote-form submissions) to Meta so we can measure ad performance and show retargeting ads to people who have visited our site. The pixel does not receive your cleaning history or your full quote details.

You can disable cookies in your browser settings, opt out of interest-based ads through your Meta ad preferences, or use a browser tracking-protection setting or extension. Blocking these cookies does not affect your ability to request a quote or book service.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We share information only with trusted service providers that help us operate — for example email delivery, scheduling, website hosting, and advertising measurement (Meta) — and only to the extent needed to perform that work. These providers are bound by their own privacy policies. We may also disclose information when required by law.

Data Retention

We keep quote requests and customer records for as long as needed to serve you and to meet tax, accounting, and legal obligations — generally up to 3 years after your last interaction with us. Quote requests that never become customers are deleted within 12 months. SMS consent records are retained for as long as required by messaging-compliance rules. You can ask us to delete your information sooner at any time.

Your Rights

You may request to view, correct, or delete your personal information, opt out of marketing or SMS messages, and opt out of ad tracking at any time. Email info@primecleaningmo.com or call (314) 274-6907 with the subject "Data Request" and we will respond within 30 days.

Policy Updates

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.